Frequently Asked Questions

  • What is Direct Primary Care (DPC)?

    • Direct primary care or DPC is a subscription based healthcare where your Doctor provides comprehensive primary care services for an affordable, fixed, monthly fee. This allows us to provide personalized, high quality care that is tailored to you and allows our members to budget appropriately their healthcare expenses.

  • How much does membership at One Health Direct Primary Care cost? Our monthly membership fees are age based:

    • Age 5 - 18 yrs: $70/month *(requires enrollment of parent or guardian for children < 16yrs old)

    • Age 19 - 59 yrs: $95/month

    • Age 60 - 99 yrs: $115/month

  • What is included in the monthly fee?

    • The monthly fee covers comprehensive primary care for the whole family, including wellness, prevention, chronic disease management, acute visits, and care for the occasional sick days.

    • Members get unlimited in-person, phone, text, and video visits with Dr. Osei.

    • The following laboratory testing completed in the office are included (Urine Dipstick, Urine Pregnancy, Fingerstick Glucose). In office procedures like breathing treatments and EKG included.

    • Laboratory studies sent to our 3rd party lab partners are discounted for our members.

    • We have an in office pharmacy that stocks generic medications provided to our members at wholesale pricing.

  • Do you offer discounts?

    • Yes, we do have discounts available:

      • If you pay for 11 months up front, you get your 12th month free

      • $10 OFF monthly for spouse/partner

      • If >3 children enrolled, cost is $60/month for 3rd child

  • Is there an enrollment fee? We do charge a One-Time enrollment fee as follows:

    • Individuals $50

    • Couples $90

    • Families $120

    • Enrollment fee is charged at time of enrollment and non-refundable.

  • What is the commitment?

    • We do ask for a 6-month minimum commitment. After 6 months, active members can cancel membership anytime with a 30-day notice. There is a deactivation fee equal to one month membership fee.

  • What if I decide to cancel membership?

    • If for any reason you determine we are not a right fit after your initial consultation, you have a 7 day grace period to opt to cancel your membership. At cancellation, non member will be charged for services rendered at the non-member rate. Rates will be provided at your initial appointment.

  • How much is my first bill?

    • Your first bill will include your first month membership fee (prorated for those who join in the middle of the month) and your last month membership fee. This is billed either at your new patient appointment or the 2nd month of your enrollment which ever comes first. After that, members will be billed on the 1st of each month for their monthly membership fee. All incidentals (labs, in office dispensed medications) will be billed at time of service.

  • What makes DPC different from a traditional family practice clinic?

    • You have more time to see your doctor. No more waiting 30mins for a 5-10min visit with your doctor. Our members have no waiting and 30-60minute appointments with their doctor.

    • Small practice size therefore you can get an appointment same day or next day for urgent concerns. New patients appointments are available 1-2weeks after enrollment.

    • Our members know what they are paying for each month. No surprise bills. No copays. No denied claims.

  • Why the monthly membership fee?

    The membership fee allows us to provide primary care services in a comprehensive and affordable way without hidden fees. For our members and employers, pairing direct primary care with a high deductible health insurance plan or a medical cost sharing plan results in savings and a more affordable healthcare plan compared to traditional insurance.

  • Are you a Concierge Practice?

    As a DPC practice, we provide access to your doctor like a concierge practice however we are not concierge in that we provide our services at an affordable price for all income levels and those with or without insurance.

  • What about non-included services, how much do they cost?

    • We provide upfront and transparent pricing to our members. Please contact us directed at welcome@onedpc.com if you have specific request not available here.

  • Who can join One Health DPC?

    • We see all patients ages 5 and up. We also work with employers who want to sign up employees and their families.

  • How do I sign up and make an appointment?

    • New members can sign up online by Clicking Here. Once you sign up, we will contact you shortly to get you connected and your first appointment scheduled. You can also schedule an appointment by call or text to 828-360-8359.

  • What are the regular office hours for One Health DPC?

    • Our office hours are Monday, Wednesday and Thursday 9:30am to 4:30pm, Closed Tuesday and Friday with Friday morning hours (9:30am - 12pm) for virtual (phone call) urgent appointments only.

    • Our members can get in touch with Dr. Osei after hours, weekends and holidays through call for urgent concerns. *If you are having a life-threatening emergency, please call 911 (ex. car accident).

  • Do I need an appointment?

    • We require all visits be scheduled. Our members are provided a link that allows you to self schedule your appointments. A quick phone call or text can be used to verify that we are free for a visit with a member for an acute concern or same/next day visit.

  • Do you provide chronic pain management?

    • There are many medications available to help with chronic pain management and at One-health DPC we work with our members to achieve adequate pain control by utilizing other modalities for pain management. One-health DPC has a conservative approach to using narcotic/opiate medications such as hydrocodone, oxycodone, Lortab, Percocet etc. We rarely use controlled medications for acute pain management. We have a policy of not prescribing narcotic or other controlled medications for chronic problems. Management of chronic pain requires specialized care therefore we recommend and can facilitate referral to a pain management physician for chronic pain management.

  • Do you accept Insurance?

    • One-health DPC does not accept insurance and does not replace insurance. We do not bill your insurance company. Patients pay a fixed monthly fee ranging from $70-$115 per month that covers all your visits including sick visits, chronic disease visits and wellness exams.

  • Do I need insurance?

    • One-health DPC will be able to care for about 80% of your primary care needs however we recommend patients still have catastrophic plan to cover unexpected, expensive, and catastrophic events. We are not a financial or health advisor and recommend you speak with a professional in that industry on what insurance or health sharing plan is appropriate for you. Most of our members find a high deductible low premium insurance is appropriate or health sharing plan.

  • Do you accept Medicare patients?

    • We do accept Medicare patients however we do not bill Medicare for your services and monthly fee applies. Your Medicare benefits will remain unchanged and can continue to be used for all other medical care received outside of our practice. Medicare will still cover your hospitalizations. They will also cover any laboratory testing, imaging, medications, prescribed by our offices.

  • Can I submit visit claims to my insurance for reimbursement?

    Insurance companies do not recognize our membership fees as reimbursable expenses. For non-covered service fees (labs), we can provide you with an itemized invoice that you can present to your insurance if you wish. Most of our members choose not to do this because of how affordable these services are at One Health DPC.

If you have any other questions not answered here, please contact us at welcome@onedpc.com or 828-360-8359 and we will be happy to answer them!